Why We Believe in Agile

Agile, is swift, strong and a little sexy.

I spend my days toiling in an anonymous cubical at a large company during the day while by night and on weekends I toil for my own start up.  It is thankless work.  I do it because I believe that there is a better way to run a business and serve customers.  I do it because I believe in agile and its principles for the modern business.  This week I want to talk about agile and why I believe in it so strongly.

When Frederick P. Brooks wrote, The Mythical Man-Month back in 1975, he was talking about what it took to write the OS/360 computer system.  When I picked up a copy of the second addition in 2009 many of the problems that Brookes wrote about were oddly familiar.  Projects run out of control.  Communications becomes a huge challenge and project managers who treat people like machines stumble across the Brooke's Law which states, "Adding man power to late project makes it later."

Except for being able to smoke in the office and the use of punch cards, many of the sad realities Brooks observed in software development then are still happening today.  Projects are flying wildly out of control.  Customers are not satisfied with what is being delivered and millions of dollars are being squandered needlessly.  This is why I was so attracted to the Agile Manifesto and Scrum.  With Agile a developer was judged on working software instead of how much documentation they wrote.  Being able to adapt to change was more important than following plans.  Finally, the people building the software had some say in what they were doing in and how they were doing it instead of having it dictated from above.  It was liberating and when I got the hang of it I was an eager convert. 

Still, I have discovered that Agile even though it has been around for over 10 years is still considered a fad in some business circles.  I discovered why when I read Len Lagestee's inspired blog: 5 Must Ask Questions for Leaders.  Organizations, especially large organizations, may not have the correct workforce and be unwilling to trust their employees completely with the changes which are necessary.  Finally, business leaders who model themselves after Donald Rumsfeld won't understand the quantum shift necessary to switch from command and control to servant leadership.  I live that reality each day in my day job.

I know there is something better out here.  I know that a company can be nimble responsive to client needs and treat its community with respect and dignity.  I know that Microsoft tools can build fantastic business applications for the cloud.  I also know there is money to be made in the unglamorous world of infrastructure and logistics.  This is what drives me.  Business for too long has been more concerned with its own power and influence instead of what really matters which are the customers and the community they serve.  This is why I am a believer in Agile because I feel like it can not only build a better piece of software but it can also create a better business. 

Find out what I am talking about by contacting us. 

It is time that business starts acting like it is in the 21st century instead of the 19th.  I hope my little startup is part of a trend which will make that a reality. 

Until next time.

Google Makes Another Smart Business Move.

The Cloud and Google are about making
money on the web and this is a good thing

Things happen for a reason in business.  This week is a classic illustration of that maxim.  Google announced that they were going to start charging for its online application suite which includes Google docs and Google drive.  This does not surprise me and I want to take some time out and explain why.

Many people outside the technology industry wonder how companies make any money building web sites and providing services.  During the first dot com boom, it was a simple strategy.  Generate lots of web traffic and buzz.  When that happens sell advertising to clients who are paying for those eyeballs.  It was a great strategy but it burned through millions of dollars of venture capital.  It also created spectacular failures like Pets.com; which generated loads of attention but lost eighty cents for each bag of dog food it sold online.  I still keep a few trinkets from the company to remind me how not to run a business.

More recently companies like Groupon have done a similar dance with death.  They have lots of attention but in doing so they have not figured out a means to make money with all that attention.  With the advent of cloud based computing and companies like E₃ systems, we have turned to a different model for making money.  It is a subscription model.  Servers, technical professionals, and infrastructure cost money and in order to pay for it we charge a low monthly subscription.  Google does the same with their Ad words product and the numerous numbers of services they provide.  Now they are treating Google docs just like any of the other for-fee services they provide. 

Being a Microsoft partisan, I still think that Office and Office 365 are superior products to Google Docs.  However, if you are a business person who is struggling to pay for licenses from Microsoft then Google Docs is a good option.  What Google is doing is keeping their product in line with the Microsoft and providing another stream of revenue. 

I am not surprised by this.  Google became the 600 pound gorilla of the web by providing and fantastic search engine and charging customers using the old model of revenue during the glory days of the dot com bubble.  Then something changed.  They started diversifying with their Android mobile phone system.  The Chrome browser is now an accepted standard on the web and they have made tentative steps into social media with Google plus.  What this creates another means to generate revenue and sell advertising.  Google Apps are different because there was no really good means to sell advertising.  So they could give the product away as a means to destroy Microsoft or they could charge a nominal fee and increase their profits.  If I am Larry Page, I know what I would choose and that would be more money for my organization. 

So what you are seeing is business people using the web in a much more sane fashion than during the dot com days.  Gone are the lavish parties and millions of dollars in corporate losses replaced with slow and boring revenue growth as more people use the web as the backbone of their business.  As someone who owns his own business and is following that model, I think this is a positive development. 

Drop us a line and find out about us.

Until next time.

Use Technology to Help Your Business

You might need some technology
Elves this season.

We are in the middle of the holiday season and this is the time many businesses rush to meet their sales goals or take stock of the year.  At E₃ systems it is a chance to take stock.  We are prospecting for customers, doing market research, and keeping people up to date via social media.  I am confident that when the New Year arrives we will be in a good place to grow our business.

This week I noticed an interesting article from Farhad Manjoo about how retailers deal with the crush of customers which come out during the weekend after thanksgiving.  The interesting part about the article is that more traditional retailers appear to struggle compared with more technology oriented retailers like Amazon.com.  After reading the article, it is clear to me that the reason for the success of technology firms is that they focus on the management of their business from the most fundamental levels while more traditional ones struggle to adapt more modern ways of customer satisfaction.

So as you attempt to better serve your customers, wouldn't it be nice if you had tools to answer simple customer questions.  This is why cloud based Business Intelligence platforms like our Sully 2.0 system should be something you should investigate.  Being able to see inventory via a tablet computer, laptop, PC or smart phone would be a huge advantage over competitors.  Having Microsoft Tag technology for your products makes it possible for you to avoid spending thousands dollars for bar coding equipment.  Processing purchase orders, invoices, and packing slips over the cloud frees up time for focus on your business instead of paperwork. 

This was why I founded E₃ systems because I want to help make other small business more successful by giving them technology which helps them to better serve their customers.  If you are a small business you cannot take your customers for granted.  I feel that we give you plenty of tools to better serve those customers.  Drop us a line and we will show you how. 

Until next time.

A Trillion Dollar Trend

One Trillion of anything is huge.

I hope that everyone had a good holiday weekend.  During the time off, I stumbled upon an interesting article about Silicon Valley investment banker, Sanu Desai. For those who don't know who this individual is, he helped Amazon go public back in 1997.  As a venture capital banker he seems to know where all the bodies are buried in Silicon Valley and all the latest trends regarding money.  He said something this week which is directly relevant to our business this week.  The times are changing and we are about to the transfer of over one TRILLION dollars from companies involved in business to consumer products to companies involved in business to business products.  This is good news because it is part of a trend which we caught early.

E₃ systems has been pioneering a new cloud based systems which makes it possible to track your invoices, bills of lading, purchase orders and inventory online.  This is perfect for small and medium sized businesses.  You don't need to install software.  You don't need to purchase expensive servers and you don't have to worry about hassling with software upgrades.  We take care of this.  We are also perfectly focused on business users who don't have a lot of time for training their people to use new systems.  This is what makes Desai's commentary so heartening.  The technology business has spent the last twenty years making life easier for consumers.  Now it is time to make life easier for business owners. 

As technology has gotten to resemble magic more and more it is becoming hard for the small and medium sized business to provide the same kind of customer service which larger companies provide.  This is a big deal because you are now at a competitive disadvantage.  What I felt was needed was a technology service which makes it possible to provide the same tools the big firms have at a fraction of the cost.  What makes this even more important is that consumers are becoming more technologically savvy.  They will just take it for granted that they can track their products online and via mobile phones. 

This is where the one trillion dollars of wealth transfer comes from.  Larger firms like Oracle, Amazon and Microsoft will not be able to fill this important business niche. And so it will be up to smaller companies like mine to fill in the gap.  So E₃ systems is competing for over a trillion dollars of money up for grabs.  If we receive just a fraction of it then we will have accomplished our mission. 

If you want to learn more about how you can be part of this growing trend please give us a call we will be glad to help. 

I can't even fathom a trillion dollars of wealth.  There has never been a trillionare in the history of human kind.  Still it is hard to ignore when this amount of money is moving in your direction.  It is nice to know you are part of a positive trend rather than swimming against the tide.  I look forward to having you join us. 

Until next time.

Giving Thanks this Time of Year

Give thanks and then pig out!

During this time of year, there are lots of reasons to be grateful.  The holiday demands that people take stock of their lives and families and what they have to be thankful for.  This year, I want to make a few mentions. 

I am deeply grateful for statin drugs.  With some luck, statins may break the cycle of heart attacks which runs in my family.  I am glad for clean drinking water.  Too many people do not have clean water to drink and I am grateful that I live somewhere where that is not a problem.  Finally, I am glad that the election is over and we can stop fighting about politics and get back to growing our economy. 

On a more personal note, I want to thank Mike Panone and the Joliet Chamber of Commerce providing me help and guidance.  I also have to thank my board of directors; Jen Green, John Zalanka, and my father for keeping me focused during some difficult times this year.  Finally, I want to thank each of you for following this blog and supporting us over the coming year. 

Contact us if you want to learn more about our Sully 2.0 software.  I look forward to more adventures in the coming year. 

Until next time.

Customer Anger Management

Don't get angry; get smart.

When you are having a dispute with a customer wouldn't it be nice if you had some means to help answer their concerns.  Customer service can be a very thankless job and for a small business it is made even worse because you do not have systems in place to keep track or inventory or invoices.  This is the world I understand because I have been on the end of the phone line desperately looking for a receipt or invoice for a customer.

One of the great things about our Sully 2.0 software is that it makes customer service less difficult.  You can look up invoices on-line or via your mobile phone and get answers when you need them.  We also have numerous reports illustrating how much you have sold and what your margins were when you sold it.  We have also come up with reports to give to your line employees so that when you do a physical inventory of what is in the warehouse you can compare it to what you have in Sully.   Consider it like balancing your checkbook.

Now you don't need complicated servers and software to do this.  You just need to contact us today and we will be glad to give you a demonstration of how our business intelligence platform works.  All you need is a connection to the web and all of us at E₃ systems do the rest. 

So the next time an angry customer gives you a call and you can't find an invoice, remember Sully 2.0 can make your life much easier. 

Until next time.

Reports for Your Business.

We do reports so you don't have to.

One of the biggest challenges for a business is staying on top of all the information you need to manage your business.  At E₃ Systems we understand, that is why we have provided a built in reporting system to help you track inventory and sales information in real time.  We do this because we feel you have more important things to do than sift through the data in the system to get the nugget of information you need.

We currently offer four different sales reports and two inventory reports for your inspection.  We are also accepting requests for new and different reports from all of our customers and prospective clients.  The reason we do this is because you have more important things to do than create reports.   You just subscribe to our service and we do the rest.  

If you would like more information please drop us a line.

Until next time.