Looking Ahead to 2019

Happy New Year!
 Looking back and forward.

The Christmas holidays are a blur of family, friends, and food.  The last week has been an exercise in sleeping late, snacking on food which is bad for me, and drinking a variety of fermented beverages.  It is also a time to reflect on the last year and look forward to 2019.

I got a few predictions right in 2018.  The battle between Amazon and Google did get fiercer.  I purchased smart lights and expanded the number of Google devices in the marketplace.  It is also clear Google is starting to pull away with a better quality product.  As of August 2018, Google was starting to pass Amazon in sales.  I hope this forces more innovation and lowers prices.  It would be nice if these smart speakers were the cost of a contemporary clock radio.

I was partially correct about politics in the last year.  Democrats did make a comeback, but the GOP leveraged its structural advantages to retain the U.S. Senate and some state house governments.   It was also clear the two parties are tragically unable to compromise.  Authors pointed out these differences were not a question of ideology but epistemology.  When Christine Blasey Ford, provided credible accusations of sexual assault against a Supreme Court nominee GOP senators saw someone who was “misremembering” a teenage event to destroy a career.  Democratic senators saw it as behavior toward women which was disqualifying.  In light of these events, it is clear the GOP, and the Democrats see women and sexual assault in different ways.

Last year was not just the spectacle of politics and commerce; I made some significant changes.  I decided to concentrate more on my brand.  I presented to the Agile 2018 conference, and I am working on my 2019 white paper for next year.  I spent time at the London 2018 coaching retreat and have given more discussions on Healthy Ownership.  It is a good start, but I have more work to do.  I have to concentrate on my coaching certification with the Scrum Alliance.  I am also returning to work, so I am looking forward to working with new people and challenges.

So what does 2019 look like?  I have three predictions.

The Messy Repercussions of Oversight – 

With Democrats controlling the House of Representatives, oversight of the executive branch will begin.  It will create numerous uncomfortable conflicts around the emoluments clause, nepotism and petty corruption from the executive branch.  I feel this oversight is necessary to hold powerful people accountable.  The aftermath of this oversight will be increase distrust in government and the deepening of the epistemic divide between the two major political parties.

Chubby Capitalism –

The American economy is chugging along creating jobs and wealth.  I suspect much of the growth is the result of low interest rates and mergers.  Gross domestic product is increasing, but there are troubling signs the good times are going to slow down.  I affectionately call the situation, “chubby capitalism,” as large companies bloated with market share and stock buy-backs struggle to adapt to the changing global market.  Some of these “chubby” companies are going to get eaten alive by faster competitors.  Others will be forced to shrink or face extinction.  Caught in the middle will be workers facing more risk and insecurity caused by the binging and purging which will happen next year.

Agile Tribes – 

I have noticed serious disagreements among the members of the Agile community.  The feud between the “No Estimates,” crowd and those who are skeptical is becoming bitter.  Kanban is growing in popularity, and this creates friction with Scrum professionals.  Finally, businesses are creating these quasi-roles for scrum coaches, senior scrum masters, and junior scrum masters.  I want both the Agile Alliance and Scrum Alliance to put down their collective feet and insist that scrum mastery and coaching are complementary skills.

So that is 2018 and a look ahead to 2019.  I hope everyone has a safe and sane New Years.

Until Next time.

Looking back at Agile2018

Spending time with fellow
 speakers Michele Sliger and Erika Lenz

This year is a personal and professional adventure for me.  I journeyed to the Scrum Alliance coaches retreat in London.  Last week, I was a presenter at the Agile 2018 conference.  Each of these experiences has made me a better scrum master and agile coach.  Now, that I am back home and have a more stable schedule; I will be blogging on a more regular basis.  This week a few take-a-ways from the #Agile2018 conference.

Data and Metrics-

The Wednesday keynote was Troy Magennis who spoke passionately about data and agile.  He proposed that agile professionals find a better way to present data to others and that data should inform decision making rather than reinforcing existing prejudices. 

He also provided data showing notions of teams being smaller than nine people may be counterproductive in larger projects.   He pointed to studies where groups of eleven to nineteen people are less efficient by a fraction compared to seven to nine-person teams.  He then argued that fewer handoffs between teams would make up for this difference.  It was provocative, and I look forward to people testing out his thesis. 

Presenting for the first time. 

The conference featured numerous presentations on metrics and data in agile.  I believe the use of quantitive data rigor in project and business management is a good thing.  For the remainder of the conference, numerous sessions covered the use of data and metrics in Agile. 

Outcomes are better than output-

The Agile Alliance with its speakers unwittingly created a theme for this conference.  The idea was outcomes of real features and progress are more important than outputs of stories, unit tests or story points.  Countless presentations emphasized working code delivering real-world value.  My presentation about the Cobra Effect reflected this dynamic as well.  When we measure outputs, we get perverse incentives.  When we measure outcomes, we get a better perspective of performance. 

Facilitation and Radical Candor-

The life of an agile coach or scrum master is a life of responsibility without any authority.  It is paramount to successful organizational change coaches develop superhuman skills of persuasion and facilitation.  I attended several sessions on how to be more credible and persuasive.  Many of these sessions pull from the insights of Kim Scott, a former Google Executive, who authored the book, “Radical Candor."

I learned plenty of valuable lessons at #Agile2018, and I look forward to the next conference in 2019 in Washington D.C.  I better start working on my presentation outline. 

Until next time.

Saying good riddance to 2017

Would you invite these two over for dinner?
This image captures 2017 better than anything else I have seen.

I want to say good things about 2017; I really want to do it.  The sad reality is that the last year was the equivalent of inviting guests over for a dinner party and they allow their toddler to break your china and defecate on your tablecloth.  The world of politics, business, and agile felt like that disgusting and awkward dinner party.  This week, I take a look at last year’s predictions and look ahead to 2018. 

My first prediction came true in ways I did not expect. The new president and the Republican Party kicked off a wave of deregulation. It was not your garden-variety deregulation typical of GOP control of the White House; this was something radically different.  The Secretary of Education had no experience in educational administration.  The new Secretary of Energy on the campaign trail demanded that the department is dismantled and then used his position to promote the interests of the fossil fuel industry.  The head of the EPA is building a secure secret office and treating the organization he is leading as a security threat. 

By far, the most egregious in a colorful cast of characters is Treasury Secretary Steve Mnuchin.  The Goldman Sachs alumni made a career exploiting financial regulations and staying one step ahead of regulators.  Now he is in charge of those rules, and it looks like a repeat of the events which led to the great recession of 2008.  Adding insult to injury is his spouse who has appeared in public with the personae of a Walt Disney villain blended with a trust fund sorority sister.  Her words about how she and her husband do more for the economy are going to live forever in history books written about this period. 

My second prediction was the brief life and death of Net-Neutrality.  Ajit Pai served on the FCC board and said net-neutrality was unnecessary in 2015 when the board supported it.  With the election, he and the Republican members became the majority on the FCC board, and the net neutrality rules were repealed.  In spite of 22-million comments supporting net-neutrality and opposition by 80% of the public, the repeal went through.  It is going to be a considerable give-a-way to companies like Comcast and Verizon.  It is going to hurt innovation and turn internet service providers into protection rackets charging businesses and organizations extra to have high-speed service.  I hate this turn of events and will work with my elected officials to reverse this decision. 

So that was last year, what trends are we going to see in 2018.  I forecast three events. 

Democrats Resurgent?

I made a political prediction in 2016, and the election threw it back into my face.  This time around I am going to say that Democrats have a credible chance of retaking the Senate and the House of Representatives.  Plenty of things can happen between now and November, but if Democrats are smart, they might have a chance.  Some credible polling and research are showing this might happen.  If it does happen, I hope the new Congress will attempt to unwind, the budget-busting tax cut and work on regulating the internet like a utility so that net-neutrality does not come and go with each regulatory change of power. 

The Battle of Home Assistants.

Google and Amazon began a pretty and bitter war last year, and it will get worse in 2018.  The competition between “Alexia” or “Google Home” will get more heated.  It should be good for consumers, but it is going to be a mess.  Home thermostats, lights, and even appliances are going to be affected by this conflict.  It is a battle for billions of dollars in revenue so grab some popcorn and enjoy the spectacle. 

I will own my brand.

For me professionally, 2017 was a tough year.  Thanks to the good folks at the Agile Coaching Symposium in Chicago, I realized that I am part of an elite group of professionals.  We are a caring, creative, and hard-working group of souls who just want to improve how people work.  I am going to embrace that community further.  I am going to put in for my Certified Team Coach credentials from the scrum alliance.  I will also try to become a presenter for the Agile Alliance in fall.  I hope to learn more about LeSS and how it might help my organization. 

So that is my take for 2018, I look forward to sharing it with you. 

Until next time.

I would have fired him too!

Freedom of expression is not a license to be an asshole.

Plenty of pixels have been expended on the diversity memo from a Google engineer who argues that efforts to improve diversity were a waste of time.  I have been following the arguments and spoken with friends about the dust up.  It dawned on me that this is not a question about diversity versus political correctness.  The entire affair is really about teamwork and being a jerk to you colleagues.  The author of the memo is not free thinking but using pseudoscience to justify biased views.  As an agilest and leader, there is no room for these individuals in your organization.

Over the years, I have been critical of the “brogrammer” culture.  I have also been critical of engineers who think gender is a disqualifying factor to work in technology.  Last week, I further bemoaned the lack of women in the development profession.  I placed much of the blame on a feedback loop of men pursuing computer science careers and providing a leg up to other men in the industry.  It is also apparent to me that working in technology gives certain individuals the license to be an asshole to others.

One of my favorite business books is “The No Asshole Rule,” by Robert I. Sutton, Ph.D.  Sutton does a fantastic job providing a scholarly definition of what an asshole is and reasons why you do not want them in your business.  I think it should be required reading for any business person along with the “The Five Dysfunctions of a Team,” by Partick Lencioni.  

According to Sutton, an Asshole has two traits:

• Test One: After talking to the alleged asshole, does the “target” feel oppressed, humiliated, de-energized, or belittled by the person?  In particular, does the target feel worse about him- or herself?
• Test Two: Does the alleged asshole aim his or her venom at people who are less powerful rather those individuals who are more powerful.

Based on the above criteria, it is evident to me that the author of the Google memo is an asshole.  The author considers himself and those like him intellectually and morally superior.  Since they are superior, they should not have to debase themselves by having to educate, mentor, or collaborate with those people.  This"other" could be women, ethnic minorities, and people living different lives.

A modern office is not an environment for this kind of thinking.  Women make up a large percentage of the work force and are filling senior leadership positions.  There are also countless people of color working as professionals.  Finally, individuals who are gay, lesbian, bisexual or transgender are collaborating with those who are not.  Anyone who considers themselves superior to others not like them is going to create tension and undermine collaboration in the office.  Eventually, behavior like this is going to trickle down to the bottom line.  From an agile perspective, individuals who feel this sense of superiority are going to be resistant to continuous improvement.  It is not a surprise the author of the diversity memo wrote this after attending a workshop on the bias.

As a manager and agilest I would have fired the author of the Google memo.  He was a distraction to the firm and advocating for a direction that the company had openly rejected.  Finally, his attitude to co-workers different than him would undermine any project he was assigned.  Better to remove a polyp than deal with cancer which could kill your organization.

Until next time.

I am taking next week off to attend the Gen-Con game fair. 

If it isn't broke you better fix it.

This didn't have to happen.

I have been off line for a week as I attended the Gen-Con game fair in Indianapolis and tried to get back into the swing of things at work.  While I was away, I had a chance to recharge my batteries and have a good time playing board games with friends.  I also got to have a little fun with the people at Big Potato Games which is seems like a fun group of people who are making a big splash in the industry.  When I came back two things happened which got my attention which illustrated the paradox of contemporary business and modern technology.

The first was the problem with Delta Airlines and its reservation system which grounded the company for two days.  The second was a small article in the technology press about Windows 10 updates.  Both articles illustrate to me that the business maxim, “…if it isn’t broke don’t fix it,” is seriously wrong.  If you are a company in the 21st century if you want to remain in business it is your responsibility to upgrade your technology infrastructure and applications.

First, Delta airlines relies on its reservation system to be managed on AS/400 systems and mainframes using the IBM Transaction Processing Facility software.  The software was last upgraded by IBM ten years ago and the only people who can fix something if anything goes wrong are IBM consultants.  If something goes wrong a CIO and their company is forced to call IBM to make changes and corrections.  In the same ten year span, Microsoft has had four operating systems; Windows 7, Vista, Windows 8 and Windows 10.  Presently, there is an entire ecosystem of developers outside of Microsoft who can alter, improve or fix these systems.  So if an airline wants more availability to labor and more up to date systems they should go with a Microsoft solution.

This did not happen for a few reasons.  First, airlines for all their talk of customer service and being high tech are notoriously stingy with money to upgrade and improve their technology infrastructure.  So what they did is graft other technology systems on to their old IBM infrastructure.  If the AS/400 went down, it would create a cascading effect which would shut down the airline.  According to the news, that is exactly what happened as numerous technology professionals scrambled to get the systems back up and running.  It also lead to the CEO of the company publicly admitting they are doing the best they could to fix the problem without knowing exactly what went wrong.    Next, the people who make the decisions about the funding felt this risk was so unlikely that they decided that the system was not broken and so they did not need to make improvements.

This kind of thinking is foolish.  Software is like any other machine but it manufactured out of ones and zeros instead of steel.  Machinery needs to be maintained or it will break down.  Fail to change the oil in your car and see what happens after 100,000 miles.  That is the exact situation which happened at Delta. The people driving the organization put off or ignored routine maintenance to its systems because it would cost money to do so.  As long as everything was working, there was no need to do maintenance and upgrades.  As you can see, this cost the company millions of dollars when the system failed and hurt its reputation for quality service.

The other new item I saw this week was a brief blurb about how Windows 10 updates are not an iron clad guarantee that a system will not be compromised by hackers because people generally do not upgrade the other software on their machines.  As a technology professional we have seen people with Windows 10 machines with copies of Office 2007 on them.  This mixing and matching of software in the real world is common because people don’t have the money to upgrade everything.  This creates openings for hackers and people willing to do bad things.

This is short sided like a person not changing the oil in their car.  When you upgrade an operating system you should be able to update the software which is on that operating system.  This is why I am a big fan of Google Documents and Microsoft’s Office 365 software because these cloud based systems update automatically and do not rely on the user purchasing and installing upgrades.  The burden is no longer on the consumer but on the company providing the software which is what it should be.

So in one week the world witnessed an object lesson in why the phrases, “…if it isn’t broke don’t fix it,” is wrong.  Old and outdated software which was not maintained properly failed spectacularly.  The only people who could fix the software was a third party vendor which was not responsive.  The pennies saved on upgrades and improvements became millions of dollars in technical debt which shut down the company.  Finally, the reputation of the company was hurt by this kind of thinking.

It is also clear that just upgrading operating systems is not enough the applications which run on those operating systems need to be improved.  I understand that in the world of technology bragging about your new data center or software upgrades to your core business is not as glamorous as web application or phone app but it is just as important because when those systems fail they fail in an embarrassing and spectacular fashion.  So it is up to everyone from the largest company to the personal consumer to pay attention to how they maintain their software.  If not, expect to be grounded.

Until next time.

The first customer

We keep on trucking.

As an entrepreneur, you face plenty of discouraging feedback.  The website is too wordy.  The blog only comes out once a week.  I should hire a staff of 24/7 sales people.  You name it and I have heard plenty of unsolicited guidance.  This week, I want to share some direction I received from a friend.

This life of an entrepreneur is lonely.  You spend most of your time pitching your product and chasing your dream.  People at parties get tired of you making elevator pitches.  People who you call regularly get fed up and stop returning your calls.  It is a life of rejection.  I would be lying if I said that it did not affect me.  This weekend I was spending time with friends and one of them who owns a small print show said which made a world of sense, “The first customer is the hardest.”

My doubt fell away and I understand; the first customer is always the hardest.  I am going to fail and make mistakes.  In the end, it will not matter because it lead to that first customer.  We hope you are interested in being that firm.  We offer two exciting tools Sully 2.0 for warehouse management and Tony for fleet maintenance.  Contact us today if you would like to know more.

The road of an entrepreneur is lonely but for a brief moment it did not  feel so bad.  I look forward to the journey.

Until next time.

Three trends you may have missed

You missed something pretty important
this week if you were not paying attention.

This is a bad week to be a technology entrepreneur.  Three things happened this week which both taint the image of tech professionals am make it harder to do business.  This week, I want to discuss how security guards for Google, a loss of net-neutrality and the growth of mobile computing are creating a witches brew of discontent.  

I have make a pretty big bet financially and professionally on net neutrality.  This week a judge threw out FFC regulations which prevents phone companies and broadband operators from giving preferential treatment to one kind of content over another.  This is the antithesis of how the web is supposed to work.  All content is supposed to be equal it is up to consumers to determine what is popular and what is not.  Thanks to this ruling that is going to change.  

Now big content providers like Facebook, Google and the NYTimes can pay bribes to your cable company or mobile phone provider to give their content preferential treatment over those who did not pay the bribe.  Thanks to the ruling from the U.S. Court of Appeals this is perfectly legal conduct.  This hurts bloggers and small entrepreneurs like me because it will hurt us growing traffic and gaining venture capital.  This decision is bad for business and will not liberate the invisible hand of the marketplace; instead, with will unleash a hammer of big money and it will crush innovation.  I hope that the local chamber of commerce organization will help lobby for net neutrality.  

Next Will Oremus and Reuters are reporting that Google is using private security to protect its employees from protesters.  This has a faint whiff of similar behavior from the Pullman train car company.  Relations between locals and technology firms have grown sour over the last 10 years in the San Francisco Bay area.  This break down has occurred because those in the technology business are making tremendous wealth.  This wealth has driven up housing costs.  In addition, the libertarian world view of many tech professionals has created a serious gap with locals who see tech professionals as people who gentrify neighborhoods and could not give a flying leap about their neighbors who do not work in the profession.  

The optics of that are just bad; educated, wealthy professionals running roughshod over an existing community while the locals harbor deep resentment of the wealth and privilege of these professionals.  From a business perspective, I understand why Google is chartering the private buses and hiring the security guards to make it easier for employees to get into the office.  This creates a need for serious outreach to the community because I feel that a successful business should be a cause for celebration instead of a source of civil unrest.  As my business grows, we will make an effort that we will try to share the wealth and become a respected member of the community.  We say so on our mission statement.  

Finally, CNET.com has reported that mobile application use has grown by over 115% in 2013.  This says, if you are a small or medium sized business your website and applications are going to need to work on mobile devices.  The mobile web is no longer optional.  

So what do these three stories have in common?  The Net-Neutrality ruling gives your wireless phone carrier tremendous power to pick winners and losers in the technology marketplace.  The reason why they will have this power is because more of us are using our mobile devices to gather information.  What this will do is eventually create more income inequity and tension between those who understand technology and those which don’t.  

At E₃ systems we can help your organization take advantage of the mobile web. Contact us to learn more.  These three trends together represent a huge challenge to the National economy and the local one in Joliet.  Together working with the Chamber of Commerce and our elected representatives we will win back net-neutrality.  E₃ systems wants to be part of this community rather than apart from it and we want to build your mobile web application to make your organizations more successful.  

The witches brew of discontent could be a recipe for success we just have to make sure we watch the pot and make sure it does not boil over.  

Until next time. 

What real entrepreneurs have on their phone.

Applications for the Entrepreneur on the go.

I love my local chamber of commerce.  I love them so much that each year I pay them dues and attend many of the functions they host.  This week there was a bit of a kerfuffle on social media when they posted an article from thenextweb.com about the top 13 mobile applications an entrepreneur should have on their smart phone.  Crestfallen, I replied, “May-be you should ask one of your members who writes mobile apps?” They replied saying that I should write something up so this week on the blog for my regular readers and members of the Joliet Chamber of Commerce here are some of the web application I can’t live without and I am an entrepreneur.

Esponce QR Code Reader – I am a big fan of QR codes and using them to have pieces of paper communicate with the internet.  Esponse QR code makes this as easy as taking a picture on your phone.  What makes Esponce so good is that in addition to reading QR codes you can create them on the fly from your phone.  Finally Esponce offers a tracking service and a history of all the codes you have scanned.  Download the application here.

Ubersocial Pro Twitter Client - If you are on the go staying on top of your Facebook and Twitter reputation can be a full time job.  Ubersocial makes using Twitter and Facebook is a snap. You can follow particular users or hashtags update both Facebook and Twitter with one touch from your phone and be instantly notified when someone talks about your organization.  There is a pro version with advertising and then Pro version for $4.99.  Ditch the ads and pay for the pro version, you can thank us later. Download it here. 

Google Keep - It is hard to take notes and save them electronically.  Google Keep is a simple introductory tool to save notes on your phone of tablet.  If you find a web page you want to read later you can share it with Keep to read later.  Grocery or to do lists can be set up with a click.  You can even set up reminders to send e-mails or text messages to do something.  Even if you lose your phone or tab let you can access your Keep notes via the web.  It is not the biggest or must fully feature note taking tool but for someone learning to take electronic notes it is a great start.  Find it here.

Kindle Book Reader – Entrepreneurs spend a great deal of time traveling.  Lugging around books and magazines can be a hassle.  The Kindle reader app allows you to have an entire newsstand and bookstore at your fingertips the next time you are on a long flight. The reader automatically hooks into Amazon.com’s website and you can get the latest best sellers with a swipe.  For people who love to read or need to keep up this is a must have.  Download your version here.

Google Drive - Being an entrepreneur means sales presentations, demonstrations, and lots of travel.  It would be nice if your spreadsheets, documents, and presentations could be accessed in one place.  Google Drive makes this a reality.  The Google drive behaves like a regular hard drive but instead of physically existing on your phone, tablet or PC it exists on Google's servers safe and secure.  So if you change a spreadsheet on your tablet when you view it on your phone or PC the changes are saved.  This is easier to use and safer than a thumb drive. Learn more here.

Songza – All work and no play make the life of an entrepreneur dull.  Songza is a music application which helps find music for any mood or moment.  Instead of playlists and stations being managed by computers, Songza employees human being to keep the music selections fresh so if your tastes range from early sixties jazz bebop to the latest hits you have your pick of quality commercial free music.  I especially like the Space Age Bachelor Pad channel playing lounge music from the Mad Men era of history and College Memories 1980 – 1989.  Try out Songza an you will not use another streaming music service.

As an entrepreneur those are the application I have to have on my smart phone.  At E₃ systems we also make mobile and web applications which might help you.  Our first application is called Sully and it is an inventory management system which can produce Bills of Lading, Invoices, and packing slips from your phone, tablet or PC.  We also have an application named Tony which helps you track the care and maintenance of item in your fleet of vehicles.  It also works on a phone, tablet and PC.  This system will help you stay on top of insurance risks and maintenance warranties with the swipe of a finger.  To learn more about E₃ systems and our products please click here.

Kerfuffles are a good thing and I hope this one helps you find the applications to make doing business easier.

Until next time.

The times and trends change

Always looking to the future

As a technology professional it is easy to get swallowed by the hyperbole and latest trends in technology.  While some ideas catch on like design patterns and object oriented design. Other trends look like ugly fads such as noSQL and Java Server Pages.  I am not immune to these trends but I tend to be much more pragmatic than the average developer regarding new technologies.  I suppose being in the development business for fifteen years does that to a person. This week on the blog I want to talk about keeping fresh as a technology professional.

Google posted an interesting statistic for technology professionals.  In 2001, a Gigabyte of storage cost roughly $10, today that same gigabyte costs ten cents.  In twelve years, the time from kindergarten to high school graduation the prince has fallen by an exponential amount.  In that same amount of time technology has changed dramatically.  When we founded E₃ systems we were excited about a new technology from Microsoft know as MS Tag.  Today the Microsoft tag technology is being discontinued and will disappear in 2015.  This is the inevitable march of progress and the invisible hand of the technology marketplace.

This puts technology companies and professionals in a difficult situation.  Keeping your technology skills up to date means making educated guesses about what trends to learn and which ones to ignore.  If you guess correctly you can make millions of dollars.  If you guess wrong you can wind up unemployed without any prospects.  So what is a company or professional to do faced with this reality? A professional or company concentrates on training.

A technology profession or company that does not focus on training is like a shark which cannot swim; it will drown and die.  As technologies come and go, training makes it possible to stay on top of what you need to know. This means to remain relevant a technology company or developer needs to update their skill set every eighteen months.

You see this progression at E3 systems as we moved from Microsoft.Net web forms to MVC4.  We have much cleaner data management with Entity Framework and code first than when we started using Advanced Data Objects .Net.  We are also migrating away from VB.NET to C#.  All of these moves are natural progressions and related to the technology needs of our potential customers.  We will continue to make these changes as necessary.

The most exciting of these trends is the growth of the mobile web and the user of technologies like HTML5, Knockout.js and CSS3 to build websites which look good on tablets, phones, and PC’s. I am proud of how we at E₃ systems have pioneered this approach to out applications.

Unlike many technology professionals, I have stayed alive in this business because I have kept my skills up to date and avoided the hyperbole and fads which plague this industry. It has also informed the products our company offers.  Drop us a line today and we can show you.

Until next time.

Is your business ready for the next SharkNado.

Are you ready for the Next SharkNado Attack

It you missed it last week of the biggest events on Twitter in a long time was the premier of the B-grade monster movie SharkNado on the SyFi channel.  As the title implies, it was a monster movie featuring man eating sharks which sucked up by a tornado and then dropped on the unsuspecting population of Los Angles.  News anchors from cable television, celebrities of all stripes, and political figures chimed it to remark how awful the film was.  It generated so much buzz that the network decided to rebroadcast the film early because the overwhelming demand.  There is a lesson here for any business person.  The web and social media can be a powerful thing creating demand for your business.  In this blog post, want to encourage you to be ready when the next SharkNado hits.

The universe of social media is composed of many services; Facebook, Twitter, and Reddit being the largest and most influential services on the web.  Facebook acts as a global community for everyone from your parents to people who are interested in dressing up as cats to go for contact.  According to Yahoo news, about 1.1 Billion people call Facebook the place they go to share information with friends and family.  Twitter is known as a micro-blogging service and users can only type 140 characters at a time.  What makes Twitter so popular is the speed of how information is shared and it is also relatively unfiltered so it is the tool of Occupy Wall Street and rebels in Turkey.  Rumors and misinformation swirl about but within this river of information are plenty of nuggets of information gold.  Watching Samuel L. Jackson root for team USA during the Olympics was extremely funny and I highly recommend Jack Tapper’s feed from CNN.  Finally, Reedit acts as a clearing house of blogs and photographs on the web. They also have an “Ask Me Anything” or A.M.A feature which has become the place for politicians and other thought leaders to try out new ideas.  For the sake of disclosure, I use Facebook, Twitter, Google+, and LinkedIn as my social networks to promote this business.

So what does this mean to you a small or medium sized business? It means you also need a presence on social media web sites; at the very least Twitter and Facebook.  You can promote specials and talk about your business in an unfiltered manner.  If people like your content they will share your tweets and Facebook messages extending your reach.  It is also cheaper than advertising on radio, television, or newspaper.  This makes it a low cost means to promote your business.

We at E₃ systems understand this strange world and would like to help you.  We leverage Facebook and Twitter and can show you how to do the same.  Please contact us and we will show you how.  So the next time a SharkNado hits you will be able to use it to boost your business.

Until next time.

Funny Squares that Replace Business Cards

What better way to show off.

The life of a technologist is spent relearning there job every eighteen months.  It is just the nature of the profession.  This week I spent my week receiving training as a Certified Scrum Master.  While I was at training, I broke out of my shell of meetings, code, and sales calls to talk with other technologists who share the same passion for Agile business practices that I do. In spite of all technological skill in the room we still swapped business cards like we were part of the cast of Mad Men.

I firmly believe that the business card will help archaeologists understand the operation of the contemporary corporation five hundred years from now.  They contain personal information about a person, how to get in touch with them and their relative position within the organization.  They will also chronicle how businesses have tinkered with the English language as Sales People have transformed into Account Executives.  It is a universally accepted custom in business that when you meet another business person there is an expectation that you will receive their business card.  It is such an accepted custom that it was brutally parodied in the book and film American Psycho.

It is always nice to hand out business cards and to network however in this age of smart phones and Google Glass why does it have to be so cumbersome.  When I receive a business card, I want to place that information into my smart phone right away.  The sad reality is that I can't.  I either have to go on my e-mail program and enter the information in my contacts or I have to go to an online service which will sync the information with my phone.  It just seems wasteful.

It would be nice if a technology exists which makes it possible to instantly scan a business card and place it in our phone's contacts.  The good news is we already possess this technology.  It is courtesy of Microsoft and it is called MS Tag.  Thanks to MS Tag you now have an easy means to allow people to enter your business card into their smart phones.  The application is free from Microsoft and once installed easy to use.  Just point the camera from the smart phone at the square code and it creates a contact for your phone.  That is it.  No muss and no fuss.

E₃ systems will provide this service free to you or your business.  We offer lots of other services to our customers but this is our way of introducing ourselves to people who may not be familiar with business automation or using technology to streamline their business.  Contact us today and we will show you how.

Until next time.

Don't Panic, it is my dream.

Thanks for the inspiration Douglas.

March 11st was the 61st anniversary of the birth of Douglas Adams.  Google made a big deal about the affair with a doodle on their web site and everyone had a story to tell about Adam's and his cultural impact.  I want to remember him as someone who came to his success later in life.  I also see him as a great writer and someone who could always make me laugh.

As struggle to keep my business running.  It gives me comfort that a misfit science fiction author can succeed and have cultural relevance.  I am sure that every time he heard 'Yes' in his life he heard a 1,000 no's.  If he can do it then I suppose that a lowly software developer can build a company which can help other business people be more productive. 

It is my dream and I am entitled to it.

Until next time.

Google Makes Another Smart Business Move.

The Cloud and Google are about making
money on the web and this is a good thing

Things happen for a reason in business.  This week is a classic illustration of that maxim.  Google announced that they were going to start charging for its online application suite which includes Google docs and Google drive.  This does not surprise me and I want to take some time out and explain why.

Many people outside the technology industry wonder how companies make any money building web sites and providing services.  During the first dot com boom, it was a simple strategy.  Generate lots of web traffic and buzz.  When that happens sell advertising to clients who are paying for those eyeballs.  It was a great strategy but it burned through millions of dollars of venture capital.  It also created spectacular failures like Pets.com; which generated loads of attention but lost eighty cents for each bag of dog food it sold online.  I still keep a few trinkets from the company to remind me how not to run a business.

More recently companies like Groupon have done a similar dance with death.  They have lots of attention but in doing so they have not figured out a means to make money with all that attention.  With the advent of cloud based computing and companies like E₃ systems, we have turned to a different model for making money.  It is a subscription model.  Servers, technical professionals, and infrastructure cost money and in order to pay for it we charge a low monthly subscription.  Google does the same with their Ad words product and the numerous numbers of services they provide.  Now they are treating Google docs just like any of the other for-fee services they provide. 

Being a Microsoft partisan, I still think that Office and Office 365 are superior products to Google Docs.  However, if you are a business person who is struggling to pay for licenses from Microsoft then Google Docs is a good option.  What Google is doing is keeping their product in line with the Microsoft and providing another stream of revenue. 

I am not surprised by this.  Google became the 600 pound gorilla of the web by providing and fantastic search engine and charging customers using the old model of revenue during the glory days of the dot com bubble.  Then something changed.  They started diversifying with their Android mobile phone system.  The Chrome browser is now an accepted standard on the web and they have made tentative steps into social media with Google plus.  What this creates another means to generate revenue and sell advertising.  Google Apps are different because there was no really good means to sell advertising.  So they could give the product away as a means to destroy Microsoft or they could charge a nominal fee and increase their profits.  If I am Larry Page, I know what I would choose and that would be more money for my organization. 

So what you are seeing is business people using the web in a much more sane fashion than during the dot com days.  Gone are the lavish parties and millions of dollars in corporate losses replaced with slow and boring revenue growth as more people use the web as the backbone of their business.  As someone who owns his own business and is following that model, I think this is a positive development. 

Drop us a line and find out about us.

Until next time.

Embrace the Cloud

Embrace the Cloud, you can thank us later.

Technology can be confusing and scary.  I spend much of my time explaining new technology to people and trying to ease their concerns.  Nothing causes more confusion than “cloud computing.”  This week, I want to explain what cloud computing is and how E₃ systems can help you use it to improve your business. 

Slate.com economics writer, Matt Yglesias unveiled a survey from Wakefield Research last week about public perceptions about cloud computing.  Some of the more interesting tidbits of information were, a majority of Millennials believe that stormyweather can interfere with cloud computing and 22% surveyed  confessed to admitting they have pretended toknow what the cloud is or how it works even if they didn’t.  After a good chuckle, I wondered if people had similar feelings regarding microwave ovens or color television. 

Here is the dirty little secret about cloud computing.  Most of us are using it and we don’t even realize it.  If you are using Facebook you are using cloud computing.  If you are using an iPod you are probably using cloud computing.  In fact, any time you are saving documents or files someplace other than your computer at home or work you are using the cloud.

The cloud is nothing more than a metaphor dreamed up by networking professionals and marketing folks.  It represents computing with storage outside your local computer or network.  The data resides in the “internet cloud” on a remote server or database.  This is a positive development because this is a direct result of the explosion of personal computing and the web during the 1990’s.

Today on Gmail, a typical user can have up to Ten Gigabytes of data, which is a large amount of data.  So big that if a single e-mail was two kilobytes in size that would mean that you could hold over 5-million e-mails in your mailbox without having to worry about it filling up.    What makes this figure more fantastic is that the amount of space Google is providing each user is increasing by about 128 Megabytes a year.  In addition to those 5-Million e-mails a user can archive an additional 64,000 e-mails a year. 

Thanks to cloud computing we are dealing with big piles of data and they are stored on remote servers throughout the internet.  The raw power is staggering. 

So what does this mean to you the small business person?  It means that you can have the power and capacity of a large business with an IT budget of millions of dollars for a fraction of the price.  You do not need to spend thousands of dollars for servers and software.  All you need is a connection to the web and the power of the cloud is in the palm of your hand. 

At E₃ systems we take a lot of pride in how we have used cloud computing and the internet to make it easy for a small business to manage their inventory.  With our Sully 2.0 system, you can keep track of Bills of Lading, Invoices, Packing Slips, Shipping Labels, and Purchase orders.  Contact us today and we will show you how easy it is to use. 

The “cloud” is nothing more than a fancy way of saying the “internet.”  Many of us are using it each day and do not realize it.  What makes it so fantastic is that as prices fall, storage increases and raw computing power improves it is going to make our lives easier and more connected.  As a business person you should not be afraid of the cloud but embrace it. 

Until next time.