Science Fiction Dreams and Reality this week on the blog |
I have been busy with trade shows and travel this week and
that makes it hard to stay on top of my business and blog. One of the interesting things about travel is
that it does move you outside your comfort zone. I also got to see the best and worst trends
in technology in their natural environments.
In this blog, I want to talk about how we are living in the best of all possible worlds right now when it comes to technology.
My flight was booked via an electronic system known as SABER which has been the backbone of the airline industry since 1960. I traveled with a mobile phone running the
android operating system with the Trackit application which allowed me in real
time to follow my travel plans. I also
had a tablet which used Android with three books for me to read on my
flight. Throw in my laptop and I had
more computing power at my disposal than many third world countries. This was not out of the ordinary or unusual
because many of the other business travelers I journeyed with were similarly equipped.
All of the airports I traveled through had Automatic Teller
Machines but no pay phones because everyone had at least one mobile device to
contact someone if they needed help.
Tweets were sent, Facebook status messages were sent and deals were
negotiated in terminals while people were waiting for their flights. There were even video chats taking place via
Skype. Again none of this was out of the
ordinary or unusual. The science fiction of my 1970’s youth had come true.
This does not mean that everything was perfect. American Airlines canceled my flight and
their customer service was spotty.
Planes were on runways without crews and it was clear that some of the flight
attendants were being forced to work extra shifts to deal with the
traffic. So a two hour trip to Atlanta
turned into and eight hour adventure flying to Dallas and then to Atlanta. It
was an example which illustrated even the best technology cannot stand up to
bad weather, institutional inertia and poor service.
I suppose this is why Voltaire spent so much time making funof Leibniz when he said that “We live in the best of all possible worlds.” In spite of all the modern conveniences,
which we enjoy, traveling still sucks. It
is also not made any better by the dysfunctional processes we have put into
place to manage travel and airport security.
This has been mockingly referred to as a “First World Problem,” because
this kind of thing is merely an inconvenience and does not have life or death consequences
like cholera or malnutrition.
We are living in a technological golden age; we just take it
for granted. We can communicate with
anyone via our smart phones and computers but we find it hard to communicate with
the people sitting next to us on the plane.
Social stratification, government short sidedness and corporate inertia
make it difficult for us to utilize the utopian dreams of all the entrepreneurs
who helped inflate the dot com bubble in the 1990’s. I wanted to become an entrepreneur because I thought
I could do something anything to escape the Kafkaesque world of software
consulting. I also thought that I could
help small businesses play with the big dogs and better serve customers.
It is a grandiose thought but one that still drives me and
my business. So we do not live in a
perfect technology utopia which was promised twenty years ago but when I
complained about my flight being late on Twitter no one censored me. When I made a call to my bank to deal with an
overdraft I was able to compare math with the customer service rep via a mobile
application. Finally, I made dinner
reservations via text message and was able to update my boss via e-mail via my
tablet.
Travel still sucks but it sucks less thanks to technology
people who like me who dream big and wish to make this the best of all possible
worlds.
Until next time.
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