Wednesday, November 14, 2012

Customer Anger Management

Don't get angry; get smart.
When you are having a dispute with a customer wouldn't it be nice if you had some means to help answer their concerns.  Customer service can be a very thankless job and for a small business it is made even worse because you do not have systems in place to keep track or inventory or invoices.  This is the world I understand because I have been on the end of the phone line desperately looking for a receipt or invoice for a customer.

One of the great things about our Sully 2.0 software is that it makes customer service less difficult.  You can look up invoices on-line or via your mobile phone and get answers when you need them.  We also have numerous reports illustrating how much you have sold and what your margins were when you sold it.  We have also come up with reports to give to your line employees so that when you do a physical inventory of what is in the warehouse you can compare it to what you have in Sully.   Consider it like balancing your checkbook.

Now you don't need complicated servers and software to do this.  You just need to contact us today and we will be glad to give you a demonstration of how our business intelligence platform works.  All you need is a connection to the web and all of us at E3 systems do the rest. 

So the next time an angry customer gives you a call and you can't find an invoice, remember Sully 2.0 can make your life much easier. 

Until next time.