Developing the professional scrum master

If you think this is ugly try
hiring an amateur plumber to fix it. 

The business world has a saying, “If you think hiring a professional is expensive, wait until you hire an amateur.”  The obvious meaning being a poorly trained amateur will cost the company more money than someone who is more expensive but better qualified.  This week I want to talk about the minimum standards of professionalism you should expect from a scrum master.

I am a big believer that with enough time and training anyone can develop a useful skill.  If I devoted ten years of my life learning to be a plumber I could become competent.  Unfortunately, I know myself well enough to know that I need to call a professional when my water heater breaks.  A bonded plumber is worth the time and expense for me to have hot water.

When you get into other activities training is only a small part of the equation.  You can practice piano for years and still not be good enough to entertain an audience not composed of parents.  Jazz musicians refer to the quality of being able to improvise and perform in front of an unpredictable crowd as “chops.”  The idea is that anyone can learn to play the notes, but a real musician has chops.  Hard work, combined with talent makes a jazz musician successful.

I feel the same way about scrum mastery.  Everyone can be trained to do the job, but only a minority can do the job well.  It is the difference between having a high school student perform at your night club and having Elton John setting up a residency.  Fortunately, there are plenty of good programs to train scrum masters.  I am particularly fond of the Scrum Alliance Certified Scrum Master certification because it teaches the basics of the job along with the more touchy-feely skills which come with the job.

Once they have received some training, they can then lead a scrum team.  I recommend putting a rookie scrum master with an experienced product owner. This way the scrum master can gain experience with someone who can show them the ropes of the business and the particulars of a project.  With a year or two of experience, a scrum master can help a product owner learn their trade.  Much like the ideas proposed in extreme programming an experienced veteran should partner with a rookie so they both gain from each other’s experience.

With a little luck, you will find someone who is outgoing, a good communicator, empathic, has grace under pressure and can act as team therapist.  Then and only then do you have a scrum master with chops who can take your team to the next level.  So take the time to train your scrum masters.  Next, pair them with experienced developers and product owners, so they gain confidence and experience.  Finally, make sure you find people who possess the talents which will make them successful in the job.  If you do this, you will not have to pay extra for an amateur managing your scrum teams.

Until next time.

Why good developers put up with bad workplaces.

Working in technology should
 not feel like being in a sweatshop.

I touched a nerve with my blog last week and it kicked off plenty of debate.  What struck me was the insight from Steve Seather who asked, “…why would anyone work in such a wrong place?”  This week why good people put up with bad workplaces.  I have been a contractor and full-time employee in the technology business for almost twenty years.  I have a lot of experience in bad workplaces.  I will also cop to the fact that I was a poor software developer for the first ten years of that career.

According to the United States Census website, approximately 7.3 Billion people live on the earth.  According to the Verge website of that roughly 18.5 million people know how to write and maintain software.  If you do the math, only .05% of individuals on the planet know how to keep the modern global economy moving.  In short, there is too much work chasing too few people able to do the job.

Since software can be written quickly in a café in Nigeria or a pub in Northern Ireland, the laws of supply and demand get twisted into a pretzel.  Domestic developers are pitted against offshore teams to keep wages low but because the skills are still rare wares are relatively high compared to other professionals.  Something has to give, so IT professionals become swamped with work.

IT professionals commonly work long hours and fight unrealistic deadlines because of this labor shortage. Software professionals become contingent workers because much of their work is project based.  They are hired and fired at will and often treated with contempt because they are often “the geeks” they have to pay.  So many people in the profession do receive excellent compensation, but they have zero security or respect.  Like rock musicians, they are only getting paid when they are working.  Unlike rock musicians, we rarely have adoring fans.

Making matters worse is the H1-B visa.  The United States immigration service provides this service.  In short, if you are a foreign national and work in the United States you need an H1-B visa.  If you lose your job you have 30 days to find a new one; otherwise, you are deported. Over my career, I attended many staff meetings where everyone was afraid to talk because if they offended the Vice President, they would be rolled off the project and deported back to the country of origin and this is why I compare the H1-B visa to indentured servitude.

Finally, many managers who lead IT teams have no understanding of the messy nature of building software and treat it like the manufacturing of machine tools.  They use project management and manufacturing techniques to lead IT professions which create numerous situations of labor alienation and crushes productivity.  IT professionals like any other employee have to put food on the table.  IT professionals put up with the lack of respect, overwork, poor security, and incompetent leadership for one reason – the paycheck.

It should not have to be this way.  The Agile reformation started because many smart people felt there was a better way.  People could do work more productively and more sustainably.  It is why I am and agilest.  It is also why I will not put up with ever working in a lousy environment again.  I am getting to old for that kind of grief.

Until next time.

Yellow Cab should have called us.

This should not happen to your business.

I find a great deal of time is spent explaining to business people why they would need my software. This week on the blog I would like to give a relevant example why our Tony fleet management tool can save you time and money.

This week the Chicago Tribune had an article about the Yellow Cab Company in the city filing for bankruptcy.  The events moved swiftly with the company filing bankruptcy less than twelve hours after being hit with a $25.9 million judgement for a 2005 accident.  One of the companies cabs went into a drainage ditch and hit a concrete barrier causing irreparable brain damage to one of the passengers; hence the multi-million dollar judgement.

When lawyers get involved with accidents everything is going to be questioned by a jury and rival attorneys.  This means the maintenance records of the vehicles under could be subpoenaed in court.  If standard maintenance is done and you can prove it then you can limit the liability to your business when accidents happen. Unfortunately, we do not know all the evidence presented in the case but it is clear based on the news story that the accident involved driver negligence and possible break failure.

Our Tony fleet management software can help you protect your business from law suits and possible bankruptcy.  We have the ability to track maintenance and we also provide you with ways to physically archive any piece of information related to the operation of your equipment.  It works with mobile devices, tablets, and standard PC’s.  This means that you can keep track of the health of your vehicle fleet or equipment any time or anywhere.  All you need is a connection to the internet.

We work hard to build our businesses.  We should not put them in jeopardy just because we cannot keep track of paperwork or maintenance.  Contact us today, and we can show you how our Tony fleet management tool can protect your business.

Until next time.

Software and Your Local School Bus Company

Would you like to know how well maintained
your child's school bus is?

We see them every do and we really do not give much thought to them.  On our way to work we pass them by and do not give them much thought.  Rarely do I even think about them when I see them pick up young people on their way to school.  I am talking about school buses and each day communities blindly trust companies we know little about to safely transport our children to and from school.  It is a pretty serious business filled with insurance risks and major expenses. This week I want to discuss how our software Tony can help school bus companies stay on top of maintenance and insurance expenses.

When I began writing Tony a year ago, I was thinking about truck fleets but after speaking with a few bankers and other people I decided that I should expand the focus of my software to include farm equipment and other types of motor fleets.  I even met someone who worked for a porta-potty company who though my software could help him.  It took a few detours and corrections but now you can track the maintenance of how your items are maintained by either hours of operation, mileage or simple date.  This makes it perfect for just about any business which has hard assets which need maintenance.

This brings me to school districts and school bus companies.  I am sure as a parent you would like to know how often the breaks are fixed on each bus.  Oil needs to be changed and tire pressure maintained.  Our Tony system makes tracking that information as easy as a click of a mouse or the swipe on a smart phone.  I am very excited about it and if you are managing a bus barn then you should be too because now with the scan of a QR code on a bus you can see up to the moment when work was done on the vehicle.  This will give additional piece of mind to the school board and parents who are curious about the buses their children ride on.

More importantly, we can see how our systems can help with insurance adjusters and companies.  For example, if you are involved in an accident you now have proof that you did actual maintenance on the vehicle and that mechanical failure can be ruled out as the cause of the accident.  In addition, these detailed records can be used as a means to negotiate with an insurance company to make sure that you get the most economically efficient rates you can from your insurance firm.  So using Tony is a great means to track maintenance and reduce insurance costs and liability risks.

At E₃ we are constructing these systems because we want to have easy and affordable means of helping small businesses stay on top of their fleets.  Contact us today to learn more about how we can help.  An account executive will give you a call and together you can discuss how we can improve your maintenance records.

We do not pay much attention to school buses unless something bad happens.  With the help of E₃ systems Tony we can help you save time, money and help postpone the bad things from happening.

Until next time.